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Customer experience | Sales, Customer Insights,...
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Bad performance in Real-Time Marketing (not so real-time) - do you experience the same?

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Posted on by 2

Hi,

I'm really struggeling with the performance of simple real-time marketing journeys when the segment is large. We're talking hours to send out one e-mail to 400 000 contacts... many hours. This could be very bad for business it your about to marked special offers with a timelimit, and the customers receive their email a long time after the special offer is over.

Any of you with large segments (300-500 000) have any luck sending out e-mails witihin a short time span? That is, minutes instead of hours. Either with real-time marketing our outbound?

Thanks.

Ola

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    Nya Profile Picture
    29,060 on at

    Hi Ola,

    There is no case of such a large number of contacts to refer to at the moment.

    This is an issue related to the performance of the app.

    Maybe you can raise a support ticket for further help.

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