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Hello,
I have encountered the following issues with one of our environments. It is working fine in the other environments.
The error was found even for System Admin Users
On a Case record
-> Go to Access Team Tab (this a Related Users grid for access team)
-> Add Existing User
-> Choose a User
-> Click Add: the below error is shown even for system admin users.
Clearing cache and using different browsers did not help.
Hi Huy,
There are two option , you can verify :
1) Can you please check User has provided proper License and role.
2) Verify admin roles permission once from Setting -> security role
Please let me know if it work or mark solved if does works.
Thanks,
Chandan Sharma
Hi,
Seems like access team isn't getting created.
Can you go to team in advanced find and see if the team exist for the case. The name of the access team will begin with case guid.
Try to add the user manually to this team and see if you are able to.
It seems like a issue with access team template - but we need to see the error detail.
Prateek
Hi Prateek,
Thanks for your response. You are right, the access team was not available. I have created Access Team Template for the entity but not sure why the Team was not created. Is it something that's created automatically by the system when Access Team Template is created or we have to create manually? Looks like it was created automatically in Dev environment but not in Test. I created new Access Team Template in Test though. Do we have to copy the Team from Dev to Test?
Appreciate your help!
Regards
Huy
Thanks all for your replies. I have resolved the issue following Prateek's advice.
Appreciated your responses.
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