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Interactive Service hub dashboard shows the record count as '-1'

Posted on by 90

Hi, 

We have D365 9.0.2.449 . The interactive service hub dashboard shows the record count as -1 . Is this a bug in the application? 

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Interactive Service hub dashboard shows the record count as '-1'

    Something is wrong with the product. If you have not changed any view definition recently but after upgrade/update it started showing then MS support ticket with high priority is the way to go.

    It should show 0 or real count of records definitely not -1

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Interactive Service hub dashboard shows the record count as '-1'

    Hi,

    Does this issue happen with traditional Dashboards instead of Interactive Service hub ?

    Do you clear the cache and try again?

    BR,

    Judy

  • vijaykiran Profile Picture
    vijaykiran 90 on at
    RE: Interactive Service hub dashboard shows the record count as '-1'

    Yes I find it in all dashboards . 

    5444.Capture.PNG

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Interactive Service hub dashboard shows the record count as '-1'

    Hi,

    I am using Dynamics 365 9.0.2.758. It seems that there is no such issue.

    Could you kindly check whether this issue happen with all the dashboards?

    BR,

    Judy

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