Customer experience | Sales, Customer Insights,...

Dynamics 365 Add-In failing to load

(0) Share

Report

Posted on by RobB @ SK

I've a dozen staff in the company using Dynamics 365 - 1 member of staff in the last few days has found their CRM add-in no longer loading properly.

After a few attempts to load, it generates a yellow bannered message indicating a failure:

So far I have

* stripped out the office installation and WebView2 installations entirely;:

* cleared through the leftovers from the

\Program Files\,

\ProgramData\,

\Program Files (x86),

\%userprofile%\appdata\local\Microsoft\Office\,

\%userprofile%\appdata\roaming\Microsoft\Office\

* reinstalled Office from myaccount.microsoft.com

* ensured it's running the latest version (Build 16.0.16227.20202)

* reinstalled the latest version of WebView2 using the 1.3.173.55 installation package

Yet it's still doing the same as before.

The mailbox is configured fine, default settings and re-tested from with CRM without issue, and the CRM functionality works in OWA - it's just local to this one user and the desktop Outlook application.

During testing, I found with WebView2 NOT installed, the add-in would generate a blue backed message about the version of Outlook not being supported, which based on the information here:

Browsers used by Office Add-ins - Office Add-ins | Microsoft Learn

Would make sense.

Re-installing WebView 2 again, returned back to the previous yellow backed error message about being unable to load due to an unknown error.

All responses (3)

Answers (0)

RobB @ SK 5 on at

Like (0)

Report

RE: Dynamics 365 Add-In failing to load

A nice thought, but no dice. All the CRM users have the same set of policies in place - including trusts and third-party cookies.

At this point I'm leaning heavily towards nuking the device wholesale next week when the user is in the city.
Suggested answer

XM-22040801-0 11 on at

Like (0)

Report

RE: Dynamics 365 Add-In failing to load

Hi,

You may have GPO for Edge that prevent the component from running properly (or a not synchronized workstation ?). You can see them by navigating to edge://policy. For more information: learn.microsoft.com/.../configure-microsoft-edge

You can also check if the dynamics url is in trusted website. See computersluggish.com/.../
RobB @ SK 5 on at

Like (0)

Report

RE: Dynamics 365 Add-In failing to load

A quick follow-up on the original post.

Used SARA to do a total uninstall again, still no change in the behaviour of Outlook and the plugin.

Have discovered that while the Dynamics add-in works in Chrome using OWA, it does NOT in fact work in Edge.

Diagnostic Checks seem like something of a red herring: