Ignored Case for Outlook Add-in

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Posted on by lbrown@infogrow.com

Hello all,

We have had a case open since 9/10/2020 (case # 120091124002922) on the Outlook Add-In (not the client app) and Microsoft support has just stopped answering our emails. Our last four emails asking to escalate and/or give us an update have all gone unanswered, probably over the last two months. Being a partner we find this horrific (we pay good money for support) and do not know what to do next. Anyone else been in this situation and know what to do? Also, the filters below need to be changed to have the newest version on premise (V9) in the list and the Outlook Add-in.

Thanks,

LLB

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Soumen S on at

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RE: Ignored Case for Outlook Add-in

Hi,

Please check the case owner's email signature and reach out to the engineer's manager. Also if you have and Technical Account Manager (TAM) assigned please try to reach out to TAM