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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Adding more Emails
Customer experience | Sales, Customer Insights,...
Suggested Answer

Adding more Emails

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Posted on by Community Member

Hello,

I hope you can help me. I didnt find a solution by search throw google and this website.

In my company we use Dynamcis 365, but when I try to add more Emails (see attached pics) I counldn't save it. 

This tool is connected to another software, which we use to creating mass mail. 

pastedimage1631621587362v1.pngpastedimage1631621618148v2.png

Hope you can help me and thank you for advance

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  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,489 Moderator on at

    Hi,

    As per the screenshot, it seems that you are trying to save data on Account entity email field.

    And in email field, you are trying to add the multiple email Ids separated by semicolon.

    But the email fields in dynamic contains the validation to validate the email address and Email field should have only one email id.

    Hence you are getting the error.

    Now, if you want to store the multiple email Ids then you can use Email, EmailAddress2 and EmailAddress3 fields of account entity as shown below.

    pastedimage1631639502653v1.png

    Also, if i understand the above need correctly then you have some system/tool integrated with dynamic crm to send mass email and you want only one fields with multiple email Ids separated by semicolon.

    So, i would suggest you to have some Textarea type of fields and there you can store multiple email Ids separated by semicolon.

    Here, only additional step we need to take is to add some custom validation to validate the group of email ids.

    Thanks,
    Pradeep.

    Please mark this as VERIFIED if it helps.

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