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Finance | Project Operations, Human Resources, ...
Suggested Answer

Can't print the Sales Proforma invoice due to the order is hold in the credit management

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Posted on by 15

I need to print or send the sales order proforma invoice, but I can't due to the order is in the credit management as the below screenshot.

anyone here has any standard idea to print or send this Proforma invoice, without releasing the order from the credit management?

pastedimage1662993668111v1.png

Thanks

I have the same question (0)
  • Suggested answer
    Charlotte X Profile Picture
    on at

    Hi Ahmed Khamis,

    Orders can be excluded from credit management through doing this:

    If you change the settings Exclude customer from credit management in All customers > Select a customer > Credit and collections FastTab to Yes, then no orders for that customer will be processed

    If you change the value Exclude from credit management on the sales orders header in the Credit management fast tab to Yes, then the credit management rules will not be processed. This setting can only be done by the credit clerk or credit manager.

    Best Regards,

    Charlotte

  • saurabh bharti Profile Picture
    15,039 Moderator on at

    I do not think so, because then you will loose the control.

    If you do not want then you can remove control at invoice level from credit management parameters

  • Task Recorder Profile Picture
    15 on at

    this is not what I am looking for, I need the credit management works, so the order will be on hold fro credit management, then print the Pro Forma invoice

  • D365 UG Sweden Profile Picture
    on at

    I have the same issue, did you get any answer on this?

  • Sheilany Profile Picture
    11 on at

    Have you found an answer to this, i have same issue

    [quote user="Ahmed Khamis"]

    I need to print or send the sales order proforma invoice, but I can't due to the order is in the credit management as the below screenshot.

    anyone here has any standard idea to print or send this Proforma invoice, without releasing the order from the credit management?

    pastedimage1662993668111v1.png

    Thanks

    [/quote]

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