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Business Process Flow not loading on Leads generated from Marketing Forms

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Posted on by 152

This question has been asked before, but we are transitioning to the Dynamics Marketing from Hubspot. We currently create leads in Dynamics via the Dynamics integration app. These leads have the BPF automatically added. 

However when testing a new Dynamics form, the BPF is not loaded. The only difference I can see is that the leads from Hubspot are created using my login, but the leads from the Dynamics form are created by System. 

I've seen posts referring to adding JS to the form, but that seems unnecessarily complex for a simple form to kick off a BPF. Any thoughts? 

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 9,966 Super User 2025 Season 1 on at
    RE: Business Process Flow not loading on Leads generated from Marketing Forms

    Please verify the answer which is shared by me. so that if other community member/ users face similar issue they can get detailed information from the articles which are shared by me on previous post.

  • mcrthomas Profile Picture
    mcrthomas 152 on at
    RE: Business Process Flow not loading on Leads generated from Marketing Forms

    Thanks. This was the solution. I hadn't noticed that an additional BPF was active on leads.  We only use one, so deactivating the second one was not a problem.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 9,966 Super User 2025 Season 1 on at
    RE: Business Process Flow not loading on Leads generated from Marketing Forms

    Check that specific BPF's records, and once you delete the associated record BPF will automatically removed from the existing records.

    dynamics.mittermair.pro/.../

    community.dynamics.com/.../706992

    Make sure you have either disabled the BPF or removed it from the App.

    Thank you,

    Amit Katariya

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Business Process Flow not loading on Leads generated from Marketing Forms

    Hi AdmWombat,

    You need to make sure that only one BPF is eligible,

    if there is another BPF being loaded at the same time there will be a conflict,

    it is recommended that you temporarily disable the other BPFs and keep only the one you need.

    Security roles can also cause such problems.

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