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Hello, only one of my user is still experiencing this error I cannot connect to dynamics 365 from outlook using the new addinthis is the error
Activiteit-id: 9dc1e579-8e1c-47e6-9e5d-01d2769372f0 datum: Fri, 04 Oct 2019 13:04:02 GMT fout: CRMProvider.GetAppId XMLHTTPRequest failed tracering: Error: CRMProvider.GetAppId XMLHTTPRequest failed at Anonymous function (https://xxx.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.425.1:1:112328) at r (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:18:9351) at i.prototype._settlePromiseFromHandler (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:14559) at i.prototype._settlePromise (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:15364) at i.prototype._settlePromise0 (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:16065) at i.prototype._settlePromises (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:17284) at r.prototype._drainQueue (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:3131) at r.prototype._drainQueues (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:3189) at drainQueues (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:16:1313) at Anonymous function (https://xxx.crm4.dynamics.com/uclient/scripts/bluebird.js:17:31140)
do you have some idea what is it and how to solve it
Met vriendelijke groeten,
Hi did you check that you have the app for outlook Security role selected for your user?
I would also suggest that you add and re add the app for outlook to that individual user in Dynamics 365 > Setting> App for Outlook addin> readd the app for the specific user
Hello, thanks for your answer, On security everything is okay, and I also I tried to re add the app for outlook to that individual user in Dynamics 365; let me know, seem a JavaScript bug
Hi Gmanuta,
The following links might be of help to you
https://support.microsoft.com/en-gb/help/4345545/troubleshooting-dynamics-365-app-for-outlook
https://support.microsoft.com/en-gb/help/4345548/troubleshooting-errors-when-attempting-to-open-dynamics-365-app-for-ou
I saw you posted on the CRMUG whilst I was searching for the specific error code: https://www.crmug.com/communities/community-home/digestviewer/viewthread?MessageKey=3622007b-ccdd-4b27-bd6a-1def374279a6&CommunityKey=dc83c23b-ede0-4070-ae7a-dd90859148a6&tab=digestviewer
Just to completely rule out any issues with security if the user accesses Outlook web and clicks the small Dynamics Icon do they still get an error?
Hello justin,
thanks for your answer anyway useful for me and the community; the user can access Outlook web without any issues
Hello, Justin,
I tried to follow the instructions in the web link you shared,
during the test phase, the error message contains this link
support.microsoft.com/.../sorry-something-went-wrong-while-initializing-the-app-error-occurs-in
do you have other ideas?
Hi Giovanni,
Did you try clearing the Cache in your browser when trying to open the outlook app within the web?
or trying in a different browser?
.
Hello, I cleared the edge and IE cache, also I deleted the IE temporary Internet files, it doesn't work :(:( thanks a lot for your help
Hey,
sorry, that didn't work could you try opening your email in Chrome and trying opening the web app - just to see in case it could be an IE issue?
Thanks
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