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Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing copying email from contact field to related speaker field

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Posted on by 10

Hi,

OOB, in Marketing, the speaker form has the contact look up. When creating a speaker, after choosing a contact,  I want the email adress in the contact to populate the email adress in the speaker field. I am not able to do this with a workflow... is there another way?

Thanks,

Judith

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  • Suggested answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Judith,

    If you would like to achieve the requirement with workflow, then please follow steps below:

    1. Convert your workflow to real-time workflow(mine has already converted), and make configuration like screenshot below:

    pastedimage1574235822510v1.png

    2. Add steps: If Speaker:Contact (field) contains data, then update the email field from related contact:

    pastedimage1574235899628v2.png

    pastedimage1574235988435v3.png

    3. Then workflow will works for situations below, the email field will be populated with related contact's email after save the record.

    -> When you create a new speaker record.

    -> When you change the contact to others.

    In my opinion, this method may had a disadvantage: if you remove/clear contact field and save the record,

    the email field will be kept with the removed email text and won't be clear.

    If you would like to make it perfect, you could add a business rule to clear the field in speaker form editor.(If contact field does not contain data, clear email field)

    (Remember to save and publish for both business rule and form)

    pastedimage1574236790411v4.png

    Unlike the workflow, the br behavior will happen immediately once we remove contact.

    Or every functions could be integrated in a javascript function, please let me know if you would like to try code.

    Regards,

    Clofly

  • cloflyMao Profile Picture
    25,210 on at

    Hi Judith,

    Please let me know whether your problem could be solved.

    Regards,

    Clofly

  • Suggested answer
    ashish12 Profile Picture
    3,079 on at

    Please close this thread if your issue is resolved.

    Also marked the answers as verified.

    Thanks

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