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Finance | Project Operations, Human Resources, ...
Answered

Management Reporter CU 13 Integration never finish

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Posted on by 35

Dear experts,

I'm facing issue with Management Reporter CU 13 in our production server. The initial integration of the MR somehow can't finished. I tried to restart the server and rebuild the data mart (maybe already 3 times) but still getting the same issue. I checked the data mart integration log but nothing seems wrong. I tried to restore the production database(data) to our development server and rebuild the MR, it worked! From here I think it's confirmed nothing wrong with the data.

Here is some screenshot to help you understand my issue:

1. As you can see, the integration stuck here and never fully integrated. I already rebuild DM for 3 times and wait for hours.

6607.png

2. I tried to check the MR process state using sql script:

5040.png

If you take a look at record number 7, for AX 2012 General Ledger Transactions to Fact state keep stuck in 3 (processing). For the rest is already completed (State 5). I think this might be the reason why the integration never finish. But I don't know what caused this and how to solve it.

3. I checked to the Data Mart Integration, no errors found instead data keep being processed.

5037.png

Am I just need to wait? Or something did happen so the integration cannot finish?? When i rebuild the MR in development server with the production data, it just took a short amount of time to fully integrate.

Please kindly help..

Regards,

Willy

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Willy,

    How long did you wait already for getting the ledger data imported?

    It seems that there is an issue with the transaction data.

    Do you have all MR integrations setup in your COA / GL in AX?

    Best regards,

    Ludwig

  • Willy Andrian Profile Picture
    35 on at

    Hi Ludwig,

    I waited for 6 hours yesterday. I'm not sure if there is an issue with the transaction data. Since I tried to restore the database from production to development and tried to rebuid the MR, and it worked fine.

    Regards,

    Willy

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hello Willy,

    6 hours is by far too long in my opinion.

    I would recommend that you take another look at the installation guide to ensure that nothing has been overlooked.

    www.microsoft.com/.../details.aspx

    If you cannot find any hint and if the installation never finishes then I would suggest opening a support case with MS. They are able to have a look at your machine and point you to the underlying issue.

    Best regards,

    Ludwig

  • Verified answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hello Willy,

    6 hours is by far too long in my opinion.

    I would recommend that you take another look at the installation guide to ensure that nothing has been overlooked.

    www.microsoft.com/.../details.aspx

    If you cannot find any hint and if the installation never finishes then I would suggest opening a support case with MS. They are able to have a look at your machine and point you to the underlying issue.

    Best regards,

    Ludwig

  • Saravanaa Profile Picture
    765 on at

    Hi,

    I'm also facing same issue, did you got the solution?

    If you know, please share us the solution.

    Regards

    Saravana

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