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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Sequence contains no elements error while booking from schedule board

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Posted on by 37

Hi,

I am facing 'Sequence contains no error' while creating booking from schedule board. There is no error logs available to download. Please help me to resolve this issue.

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I have the same question (0)
  • Suggested answer
    DAnny3211 Profile Picture
    11,397 on at

    hi

    The "Sequence contains no error" error typically indicates that there is an issue with the data being used to create the booking. Here are a few things you can try to resolve this issue:

    Check the data being used to create the booking: Make sure that all the required fields are populated with the correct data. Double-check the resource availability and make sure that the resource has the required skills and is available at the scheduled time.

    Clear the cache: Clear the browser cache and try again. If you are using the mobile app, clear the cache in the app settings.

    Restart the application: Restart the application and try again.

    Check for updates: Check if there are any updates available for the Dynamics 365 Field Service app and install them.

    If none of the above solutions work, you may want to reach out to Microsoft Support for further assistance. They can help you troubleshoot the issue and provide a solution.

    DAniele

  • My Dynamics Portal Profile Picture
    37 on at

    Hi Daniele,

    I tried all ways as you suggested.

    But still showing same error.

    Ramya

  • CU24080944-0 Profile Picture
    6 on at
    Hi just wondering if you ever fixed this and what the cause was?
     
    Thanks
  • Suggested answer
    JPMehanna Profile Picture
    4 on at
    If this issue started after installing the FieldServicePowerAppsPortal, you can follow the following steps to resolve the issue:
    From your D365 instance, navigate to https://make.powerapps.com/ (select the environment that you are experiencing the issue in)
    Navigate to Solutions from the left Menu.

    On the "Solutions" page, please remove the following solutions in order by selecting the solution and clicking the "Delete" button on the action bar or from the elepsis

    1. msdyn_SelfScheduling
    2. msdyn_TechnicianLocator (Might have to wait to delete this after msdyn_FieldServicePowerAppsPortalIntegration if it's throwing errors about the Customer Portal Forms)
    3. msdyn_FieldServicePowerAppsPortalAnchor
    4. msdyn_FieldServicePowerAppsPortalFlow
    5. msdyn_FieldServicePowerAppsPortalIntegration
    6. msdyn_FieldServicePowerAppsPortal

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