Can we set up dynamics portal notification whenever a ticket is updated by Support/Helpdesk Team?
Can we set up dynamics portal notification whenever a ticket is updated by Support/Helpdesk Team?
Hello,
Refer these posts,
https://www.crmjetty.com/a-step-by-step-guide-to-manage-tickets-in-dynamics-customer-portal/
https://www.crmjetty.com/dynamics365-customer-portal/
I hope it helps,
Thanks.
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Hi Leo,
we have tried the liquid code but seemed that this line does not work as expected:
{% assign countNotification = my_query.results.entities.size %}
it always shows the value = 0.
please advise.
Hello Leo,
Thank you for your kind response. I have followed the complete process but it's not working. It just shows a bell icon but no notification count.
Hi partner,
There is no OOB way to do this.
You could refer to the following steps.
1.Create a custom entity named notification in D365 to store all the notifications.
2.Create a workflow or Flow to create new notifications when creating or updating cases(tickets).
3.Add a custom icon into Dynamics 365 portals->Content Snippets.
4.Add liquid code to use fetch xml to retrieve the count of the notifications and show it on the homepage.
Please add the following code in Web Template->Header, after "Profile Navigation".
{% fetchxml my_query %} {% endfetchxml %} {% assign countNotification = my_query.results.entities.size %}
5.Then you will be able to see the notification icon on homepage beside Navigation, and click on it for more details.
You could also refer to this thread.
Best Regards,
Leo
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