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System update problem VM

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profitable friends,
I updated the system to version 10.0.30 (10.0.1362.53)
And stop at step #25
What should I do?

thank you

C:\10.0.0.30>AXUpdateInstaller.exe execute -runbookid="D365-runbook"
Start executing runbook : D365-runbook
Executing step: 1
Stop script for service model: RetailServer on machine: MININT-57EHFHJ
Stop Retail Server
The step completed
Executing step: 2
Stop script for service model: RetailHQConfiguration on machine: MININT-57EHFHJ
Stop AOS service and Batch service
The step completed
Executing step: 3
Stop script for service model: PerfSDK on machine: MININT-57EHFHJ

The step completed
Executing step: 4
Stop script for service model: MROneBox on machine: MININT-57EHFHJ
Stop the financial reporting services
The step completed
Executing step: 5
Stop script for service model: DIXFService on machine: MININT-57EHFHJ
Stop DIXF SSIS service
The step completed
Executing step: 6
Stop script for service model: DevToolsService on machine: MININT-57EHFHJ
Prompt until user closes all Visual Studio instances or cancels the update operation
The step completed
Executing step: 7
Stop script for service model: AOSService on machine: MININT-57EHFHJ
Stop AOS service and Batch service
The step completed
Executing step: 8
Stop script for service model: ReportingService on machine: MININT-57EHFHJ
Stop reportserver service
The step completed
Executing step: 9
Backup script for service model: ReportingService on machine: MININT-57EHFHJ
Backup reporting configurations, binaries, and database
The step completed
Executing step: 10
Update script for service model: ReportingService on machine: MININT-57EHFHJ
update Reporting
The step completed
Executing step: 11
Updating ETW manifest for service model: ReportingService on machine: MININT-57EHFHJ
Update service model's ETW manifest on the machine
The step completed
Executing step: 12
Updating installation info for service model: ReportingService on machine: MININT-57EHFHJ
Update service model and hotfix installation info on the machine
The step completed
Executing step: 13
Update script for service model: RetailSDK on machine: MININT-57EHFHJ
Update Retail SDK.
The step completed
Executing step: 14
Updating ETW manifest for service model: RetailSDK on machine: MININT-57EHFHJ
Update service model's ETW manifest on the machine
The step completed
Executing step: 15
Updating installation info for service model: RetailSDK on machine: MININT-57EHFHJ
Update service model and hotfix installation info on the machine
The step completed
Executing step: 16
BackupConnectionString script for service model: AOSService on machine: MININT-57EHFHJ
Manual AOS connection string backup step.
The step completed
Executing step: 17
BackupConfig script for service model: AOSService on machine: MININT-57EHFHJ
backup config for AOS service
The step completed
Executing step: 18
UpdateConfig script for service model: AOSService on machine: MININT-57EHFHJ
upgrade config for AOS service
The step completed
Executing step: 19
Backup script for service model: AOSService on machine: MININT-57EHFHJ
backup AOS service
The step completed
Executing step: 20
Update script for service model: AOSService on machine: MININT-57EHFHJ
update AOS service
The step completed
Executing step: 21
Updating ETW manifest for service model: AOSService on machine: MININT-57EHFHJ
Update service model's ETW manifest on the machine
The step completed
Executing step: 22
Updating installation info for service model: AOSService on machine: MININT-57EHFHJ
Update service model and hotfix installation info on the machine
The step completed
Executing step: 23
GlobalUpdateConfig script for service model: AOSService on machine: MININT-57EHFHJ
Import AX license file
The step completed
Executing step: 24
GlobalBackup script for service model: AOSService on machine: MININT-57EHFHJ
Please backup your ax database now, set this step to complete once you finished backup
The step completed
Executing step: 25
GlobalUpdate script for service model: AOSService on machine: MININT-57EHFHJ
Sync AX database
The step: 25 is in failed state, you can use rerunstep command to debug the step explicitly

  • System update problem VM
    Sometimes Reporting Services does not start - you need to run it and it will continue.
  • XPRESS Profile Picture
    XPRESS 58 on at
    RE: System update problem VM

    Using a script

  • Komi Siabi Profile Picture
    Komi Siabi 12,711 Most Valuable Professional on at
    RE: System update problem VM

    Can you tell us how you are updating the environment ?

    Via LCS or Using a script?

  • XPRESS Profile Picture
    XPRESS 58 on at
    RE: System update problem VM

    I have manually updated the database as you explained earlier and the process was completed successfully

    How can I continue the update after step 25

    Thank you

  • Verified answer
    Komi Siabi Profile Picture
    Komi Siabi 12,711 Most Valuable Professional on at
    RE: System update problem VM

    Hello XPRES,

    Just like Arunraj Rajasekar said, you would need to please synchronize the DB and also build the models to resolve all possible errors. Once done, go back to LCS and resume the update.

  • XPRESS Profile Picture
    XPRESS 58 on at
    RE: System update problem VM

    how can I?

    Continue after step 25

  • Verified answer
    Arunraj Rajasekar Profile Picture
    Arunraj Rajasekar 1,731 on at
    RE: System update problem VM

    The upgrade was halted during AXDB synchronisation. Either there is a DB synchronisation problem or services are unavailable. Before resuming the update, start the service and perform a synchronisation.

  • Suggested answer
    Needles.one Profile Picture
    Needles.one User Group Leader on at
    RE: System update problem VM

    Go check Windows Services for SQL Server Analysis Services to be up and running. If it's down, then start it up and continue from the step 25.

  • XPRESS Profile Picture
    XPRESS 58 on at
    RE: System update problem VM

    Yes, I restarted, and the update did not complete

    Thank you

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,711 Most Valuable Professional on at
    RE: System update problem VM

    Hello XPRES,

    Did you try restarting the VM then resume the package deployment?

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