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Hello,
Are tasks in Outlook a bi-directional sync with CRM ?
Is it possible in CRM ?
Thanks
*This post is locked for comments
Yes, tasks in Outlook can be configured to sync bi-directionally with Dynamics 365. Here is the documentation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/what-fields-synchronized-outlook#entity-task
Thanks,
Srihari
Yes, they are linked by their exchange and CRM identifier, any change on either side are merged.
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