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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to stop agreement ...
Service | Customer Service, Contact Center, Fie...
Answered

How to stop agreement sub status changing when we change the system status?

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Posted on by waleedbinafzal 347

Hi,

 

I have scenario in which we want to stop the field of agreement sub statuses to change when we change the system status field. Currently, if I change the system status from Active to Expired, the value in the sub status which is for example set to renewal gets automatically update to the value with respect to system status or sometimes lost its value. How can we stop this or remove the link in between them? 

Any help or suggestion would be highly appreciable. 

Thanks,

Waleed.

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Waleed,

    Unfortunately, you can’t stop agreement sub status changing when we change the system status, which is by design.

    The sub status field value is from the Agreement Substatuses entity.

    pastedimage1603263554525v1.png

    From above screenshot, you can see every sub status record must be select one System Status, so when you change system status, the original sub status must be changed because that it doesn’t belong current system status.

    As you mentioned, “sometimes lost its value”, It exists for two reasons.

    1.the system status have no sub status, ‘Canceled’ not be selected in above screenshot.

    2.It has many sub status, like ‘Expired’.

    If you want to avoid that, you can select one sub status of ‘Expired’ and change default Substatus field value to ‘Yes’.

    pastedimage1603263591659v2.png

    Then in Agreement form, when you change system status to ‘Expired’, it will not lose value.

    pastedimage1603263605880v3.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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