web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to add branching r...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to add branching rule on a question with other option?

(0) ShareShare
ReportReport
Posted on by Marketing Customer ... 50

Hello,

I have a choice type question on Customer Voice with an Other option to allow for a text-based explanation.

This question needs to branch to a question at the end of the survey after it is answered as the questions in between aren’t relevant.

The Navigation works for all the responses except for the other option.

Please suggest.

Thanks!!

  • Suggested answer
    Sanjay Kasat Profile Picture
    Sanjay Kasat Microsoft Employee on at

    This feature is in Customer Voice backlog. Please add this feature on Ideas forum which will help the product team to prioritize this feature:

    experience.dynamics.com/.../  

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Syed Aqib Raza Profile Picture

Syed Aqib Raza 96

#2
11manish Profile Picture

11manish 90 Super User 2026 Season 2

#3
ParthPatel249 Profile Picture

ParthPatel249 80

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans