web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Invoice - discounts fr...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Invoice - discounts from work order products are not carried over to total discount amount of the invoice

(0) ShareShare
ReportReport
Posted on by Tino Rabe 652

Hi,

I have made the following observation and currently wonder, if I am doing anything wrong:

  1. Work order is being worked on and engineer fills in work order products with discounts.
  2. Work order is completed and closed by the dispatcher, so invoice will be created automatically by the standard system feature.
  3. Created invoice will show an invoice amount and an discounted invoice amount. Only thing that is missing is the total discount amount.

I would like to expose the total discount amount on the invoice using a word template.

Any thoughts towards are appreciated.

Regards.

I have the same question (0)
  • Suggested answer
    ba365guy Profile Picture
    ba365guy 2,950 on at

    Create a calculated field. Give the calculation logic as Invoice amount - discounted invoice amount.

    Use the new field in word temple

  • Suggested answer
    ashish12 Profile Picture
    ashish12 3,079 on at

    Hi Tino,

    You are giving discounts to each product or one discount on the whole work order?

    Thanks

  • Tino Rabe Profile Picture
    Tino Rabe 652 on at

    In my case, it will be a discount per work order product. So it can be multiple discounts adding up in one work order.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 69 Most Valuable Professional

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 25 Most Valuable Professional

#3
Ayesha Wajahat Profile Picture

Ayesha Wajahat 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans