Click Dimension Solution Uninstall Issue: (ClickDimensions Lock Email Blocks)' is required by the 'System' solution.

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Posted on by Jayraj

Below is our CRM version:

There are no dependency as given below:

But still while deleting Click Dimension solution we are getting below error:

Crm Exception: Message: This solution cannot be uninstalled because the 'Role' with id '93c236ab-2352-e411-9401-00155d516cff(ClickDimensions Lock Email Blocks)' is required by the 'System' solution. Uninstall the System solution and try again., ErrorCode: -2147160032

I have deleted the role ClickDimensions Lock Email Blocks from system but still I can see role entry in RoleBase table with ComponentState = 2 (Deleted).

Please let me know if anyone has face such issue or any work around to resolve this issue.

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Jayraj 5 on at

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RE: Click Dimension Solution Uninstall Issue: (ClickDimensions Lock Email Blocks)' is required by the 'System' solution.

Till now no solution, we have open ticket with Microsoft product team as well and no solution from them as well.
Ryan Wells 5 on at

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RE: Click Dimension Solution Uninstall Issue: (ClickDimensions Lock Email Blocks)' is required by the 'System' solution.

Did you end up figuring this out? I am experiencing this as well.