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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Click Dimension Soluti...
Customer experience | Sales, Customer Insights,...
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Click Dimension Solution Uninstall Issue: (ClickDimensions Lock Email Blocks)' is required by the 'System' solution.

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Posted on by Jayraj 5

Below is our CRM version:

pastedimage1643105437140v1.png

There are no dependency as given below:

pastedimage1643105511762v2.png

But still while deleting Click Dimension solution we are getting below error:

Crm Exception: Message: This solution cannot be uninstalled because the 'Role' with id '93c236ab-2352-e411-9401-00155d516cff(ClickDimensions Lock Email Blocks)'  is required by the 'System' solution. Uninstall the System solution and try again., ErrorCode: -2147160032

I have deleted the role ClickDimensions Lock Email Blocks from system but still I can see role entry in RoleBase table with ComponentState = 2 (Deleted).

Please let me know if anyone has face such issue or any work around to resolve this issue. 

I have the same question (0)
  • Ryan Wells Profile Picture
    Ryan Wells 5 on at

    Did you end up figuring this out? I am experiencing this as well.

  • Jayraj Profile Picture
    Jayraj 5 on at

    Till now no solution, we have open ticket with Microsoft product team as well and no solution from them as well.

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