Business Process Flow not loading on Leads generated from Marketing Forms

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Posted on by thecharwest

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We are testing a marketing form which creates a lead when completed. Our Lead forms have a script on them which switches the BPF between BPF "A" and BPF "B", based on a field value.

When Leads are generated through the marketing form, the script throws up an error because the BPF isn't loading in. If I manually switch the BPF, I can see it's tried to load in BPF "C" (as it has the date the record was created), but BPF "C" is third in line in the Process Flow Order, behind "A" and "B", and isn't even included in the Model-Driven App for either our Marketing nor our Sales apps. Interestingly, BPF "A" also has a date on it, as if it tried to load in too, but still failed for some reason. The record is fine after a process is manually selected, but we don't want to have to do this every time a Lead comes through a Marketing Form.

Any help on this would be greatly appreciated.

Thanks in advance.

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thecharwest 221 on at

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I solved this by deactivating BPF "C". Still not sure why I needed to do that but it worked!

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