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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Plain text only?
Customer experience | Sales, Customer Insights,...
Suggested Answer

Plain text only?

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Posted on by AmberSLiaison 5

Hi,


We have a business requirement to send plain text only emails to a segment (so no HTML code) but after reading, I can;t see how this is possible/to switch off the HTML option. Has anyone managed this?

Thanks 

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    The HTML panel is set for the design of the emails and will not affect the plain text only property.

    However, if you prefer to get rid of it anyway, please create a new designer feature protection in the Settings of the Marketing application.

     pastedimage1615945287345v1.png

    Select the Team or User whose HTML panel you' d like to block and tick the HTML in the drop list of Blocked features.

    The HTML panel will not be shown for the user/ team after save it.

     pastedimage1615945292433v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • AmberSLiaison Profile Picture
    AmberSLiaison 5 on at

    Hi Nya, thanks for the reply but it's not that I don't want the team to not see this feature - i just want to be able to send out to clients only the plain text email, not the HTML. Do you know is this is possible?

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    The marketing emails can have a plain text version but cannot set the version as the only version.

    Please refer to the following section which explains the relationship between the plain text version and the HTML version.

    https://docs.microsoft.com/en-us/dynamics365/marketing/email-properties#inspect-and-edit-the-text-only-version-of-your-message

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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