Dynamics Community Forum Thread Details

Updating Contact Record if Hard Bounce

Hello. I'm working on a new Customer Journey, and I'd like to build in some triggers. The most important one is setting the contact record to "Do No Bulk Email" if I get a hard bounce. This is the current journey template:

As you can see, I have a trigger for "Did email Bounce?". I have setup many Workflows that have been triggered by cases, but how would I go about setting up the workflow to properly update the contact record? And if using Flows instead of a traditional workflow, what does that look like?

Help would be appreciated!

Brandon

Categories:

Marketing

Customer Journey Design

Hi Brandon,

1. Your workflow should looks like below:

System will find contact who has hard bounce interaction automatically from context.

2. If you want to use flow, you should integrate it with an entity called "Custom Channel Activity",

in short, the process could be below:

create a custom channel tile with tutorial from doc ->

when trigger in customer journey is executed, a custom channel activity record will be created, it has a link to the contact that triggered it ->

create a flow, it triggers on creation of Custom Channel Activity, and we can find the link to contact from its field and update corresponding contact record with this value.

Here are two articles which could help you to understand how it works:

https://community.dynamics.com/365/marketing/b/dynamics-365-for-marketing-community-blogs/posts/custom-touch-point-custom-tile-in-customer-journey-in-less-than-10-minutes

https://community.dynamics.com/365/marketing/b/dynamics-365-for-marketing-community-blogs/posts/firetext-sms-

Regards,

Clofly

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