HcmWorkerEntity to cdm_workers duplicate record on 'Worker number' field

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Posted on by b_radlyjames

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We are attempting to import records into F&O and then have dual-write push them into the dataverse. Some of our workers have been inserted without issue, however, others end up throwing this error:

Results. Unable to write data to entity cdm_workers.Writes to HcmWorkerEntity failed with error message Request failed with status code PreconditionFailed and CDS error code :
0x80060892 response message: A record that has the attribute values Worker Number already exists. The entity key Worker Number requires that this set of attributes contains unique values.
Select unique values and try again.. Activity ID for troubleshooting {GUID}

I have confirmed that the 'Woker Number' (Personnel number in F&O) is not a duplicate. This lead me to believe that there is something else happening.

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André Arnaud de Cal... 301,025 Super User 2025 Season 2 on at

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Hi Brad,

Have you checked in the Past workers form if a worker with the personnel number already exists?

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b_radlyjames 3,155 on at

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Thank you for the response. There are no past workers in the system.

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Judy Microsoft Employee on at

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Hi,

Please follow the steps described in the MS document and add the Dual write app user and dual-write runtime user security role for the Team to see if it can help.

https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/data-entities/dual-write/dual-write-troubleshooting-live-sync#handle-read-or-write-privilege-errors-when-you-create-data-in-a-finance-and-operations-app

Best Regards,

Judy

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b_radlyjames 3,155 on at

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Judy,

Thank you for your response. None of the errors on your link matched the error we are facing.

Also, we are able to do an 'Initial sync' of the workers entity from F&O and successfully upload 270 workers.

I don't think this is a security issue.

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Bharani Preetham Pe... 3,634 Moderator on at

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I don't think so the error is actually coming from FO. Can you check with the dataverse team? Because if it is in FO you can simply connect with db from any dev vm and check the duplicate records either from the importing data or existing records. If not and this error is coming when trying to write into dual write to dataverse then I think it can be from dataverse.

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b_radlyjames 3,155 on at

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This error is originating from the dataverse and being passed through to F&O when a Worker record insert is attempted.

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b_radlyjames 3,155 on at

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Another note on this:

If I turn of dual-write and then insert my records, it works. I can also turn dual-write back on and run the initial sync.

That will sync over the new records I inserted.

However, once dual-write is running again, the error will occur when creating new records.

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b_radlyjames 3,155 on at

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Another scenario tested:

I deleted ALL records in the dataverse Workers (cdm_workers) table, turned on dual-write (No initial sync), and then attempted to create a new worker in F&O.

Same error.

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Navneeth Nagrajan 2,430 Super User 2025 Season 2 on at

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Hi,

A few questions:
1. Are you creating a worker with compensation details or you are excluding the compensation details while creating the worker?
2. Were there any pauses being made while synchronizing the worker details?

3. Are you using the Worker actions feature alongwith the compensation details?

4. Do you have the Worker Person Details map enabled?

If questions 1 and 3 is a yes, then this is a known issue. If question number 4 is a yes, then there is a new entity that's not using the worker as a root data source.

Happy to answer questions, if any.

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b_radlyjames 3,155 on at

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Navneeth,

No, I am not creating the worker with compensation details.

No, there have been no pauses during our various testing scenarios.

No.

No.

Could you post a link to the known issue?

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