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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How can I utilize the ...
Service | Customer Service, Contact Center, Fie...
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How can I utilize the Dynamics 365 Customer Engagement Plan

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Posted on by Simon G 6
Our tenant has got Dynamics 365 Customer Engagement Plan subscription as a benefit from Action Pack and has assigned licenses to users, how can we sign in and access the benefits of this license, since it is not available on the 365 apps
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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    How can I utilize the Dynamics 365 Customer Engagement Plan
    Hi Simon G，
    Dynamics 365 for Customer Engagement included the following Dynamics 365 apps and their related services:
    • Dynamics 365 Marketing
    • Dynamics 365 Sales
    • Dynamics 365 Customer Service
    • Dynamics 365 Field Service
    • Dynamics 365 Project Service Automation
    You can make system administrator install these apps through using the Microsoft Power Platform admin center:
    Then other common users with license can access and use these apps.
    https://learn.microsoft.com/en-us/power-platform/admin/sign-in-office-365-apps
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Simon G Profile Picture
    Simon G 6 on at
    How can I utilize the Dynamics 365 Customer Engagement Plan
    From your answer, I have learnt the apps included, but while I access my office.com, under apps or other apps there are no such Dynamics 365 apps. Where can I login to access the apps? Should our company (tenant) have subscribed to at least one or any Microsoft Dynamics 365 plan(e.g Essentials or Premium) so that the apps could be available on the office apps? 
     
    Thankyou in advance and waiting for your response.
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    How can I utilize the Dynamics 365 Customer Engagement Plan
    HiSimon G，
    These apps are all Model-driven apps, this is one type of power apps.
    To create, edit,  or play an app, sign in to Power Apps at https://make.powerapps.com.
     

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