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Customer experience | Sales, Customer Insights,...
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what is the difference between Dynamics 365 sales and Dynamics 365 Sales Insights

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what is the difference between Dynamics 365 sales and Dynamics 365 Sales Insights?

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  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    Here's the details:

    Dynamics 365 Sales is a cloud-based CRM system that helps your company improve sales performance by going beyond sales force automation. It enables you to: 

    1.Enhance client interactions and customize the experience.

    2.Boost Sales by using digital sales and remote engagement capabilities.

    3.Connect your sales team to increase productivity and collaboration.

    4.Make wiser business decisions based on real-time sales data.

     

    Dynamics 365 Sales Insights is a suite of features that continuously analyzes the vast collection of customer-interaction data already stored in your Dynamics 365 Sales and Office 365 databases.

    Refer links:

    Introduction to Dynamics 365 Sales Insights - Microsoft Dynamics CRM Community

    Introduction on how to install and administer Sales Insights | Microsoft Learn

  • Ratnesh Kumar Profile Picture
    99 on at

    Sales Insights features help sellers build stronger relationships with their customers, save time, and stay on top of their deals by using real time AI based insights. Sales Insights provided many useful features to track and collect information about contacts, leads, and opportunities.

    Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral.

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