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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Journey - Int...
Customer experience | Sales, Customer Insights,...
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Customer Journey - Internal Error: Event still syncing

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Posted on by Gavasc

When I build up a customer journey for Event registration and run an error check, I keep getting the following error message:

Sem-t_ED00_tulo.png

 I've tried some procedures

- Waiting for more than a day.

- Both Events are the same time zone

- Trying with non-email event

- Changing status of the events.

- Making use of the Event template for my customer journey

- Followed the user guide for creating customer journeys step by step.

- Creating new events and journeys, but it doesn't really seem related to that either.

Anyone had this error? How I fix it?

  • Alejandro Serdan Profile Picture
    Alejandro Serdan on at
    RE: Customer Journey - Internal Error: Event still syncing

    Hi!

    If it never goes live, then it looks to be the same behavior and latest update should fix it.

    Going Live in any record shouldn't take more than a couple of minutes, 1-hour tops (and it is an exaggeration). If it takes hours to Go Live after applying latest update, please create an incident for us to check your setup.

  • Gavasc Profile Picture
    Gavasc on at
    RE: Customer Journey - Internal Error: Event still syncing

    OK thank you.

    Another question. I created a marketing page and when active to "Go Live", the page is "Going Live" for hours ...

  • Suggested answer
    Alejandro Serdan Profile Picture
    Alejandro Serdan on at
    RE: Customer Journey - Internal Error: Event still syncing

    Hi!

    We've recently release an update to deal with this behavior. Please help us applying latest updates (Keep Marketing up to date).

    If that doesn't work, help us creating an technical support incident for us to investigate internally what the issue is and provide a solution. 

    Regards. 

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