web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Journey - Internal Error: Event still syncing

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

When I build up a customer journey for Event registration and run an error check, I keep getting the following error message:

Sem-t_ED00_tulo.png

 I've tried some procedures

- Waiting for more than a day.

- Both Events are the same time zone

- Trying with non-email event

- Changing status of the events.

- Making use of the Event template for my customer journey

- Followed the user guide for creating customer journeys step by step.

- Creating new events and journeys, but it doesn't really seem related to that either.

Anyone had this error? How I fix it?

I have the same question (0)
  • Suggested answer
    Alejandro Serdan Profile Picture
    Microsoft Employee on at

    Hi!

    We've recently release an update to deal with this behavior. Please help us applying latest updates (Keep Marketing up to date).

    If that doesn't work, help us creating an technical support incident for us to investigate internally what the issue is and provide a solution. 

    Regards. 

  • Gavasc Profile Picture
    Microsoft Employee on at

    OK thank you.

    Another question. I created a marketing page and when active to "Go Live", the page is "Going Live" for hours ...

  • Alejandro Serdan Profile Picture
    Microsoft Employee on at

    Hi!

    If it never goes live, then it looks to be the same behavior and latest update should fix it.

    Going Live in any record shouldn't take more than a couple of minutes, 1-hour tops (and it is an exaggeration). If it takes hours to Go Live after applying latest update, please create an incident for us to check your setup.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 197 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 70

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans