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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AOS crash
Microsoft Dynamics AX (Archived)

AOS crash

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Posted on by Arif Ramzan Ali 115

Hi all,

We are encountering an error in AX is that there is a customization related to drag and drop of records from one grid to another. That customization working fine but sometimes AOS get crashes. There is not any specific pattern that AOS crash but it crashes during drag and drop.

According to event log it looks like that it is .NET issue. Can someone help me in this?

Following is the event log in AOS machine is appeared when above error occurred

Log Name: Application

Source: Application Error
Date: 7/2/2016 2:54:39 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ABCD.local
Description:
Faulting application name: Ax32Serv.exe, version: 6.2.1000.9049, time stamp: 0x542ee095
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0xc0000005
Fault offset: 0x0000000000036b0f
Faulting process id: 0x2fb0
Faulting application start time: 0x01d1d492504d42b9
Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\ABCD\Bin\Ax32Serv.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 6d96510a-4086-11e6-9401-0050568f44e3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="schemas.microsoft.com/.../event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-07-02T18:54:39.000000000Z" />
<EventRecordID>427678</EventRecordID>
<Channel>Application</Channel>
<Computer>ABCD.local</Computer>
<Security />
</System>
<EventData>
<Data>Ax32Serv.exe</Data>
<Data>6.2.1000.9049</Data>
<Data>542ee095</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.30319.1</Data>
<Data>4ba220dc</Data>
<Data>c0000005</Data>
<Data>0000000000036b0f</Data>
<Data>2fb0</Data>
<Data>01d1d492504d42b9</Data>
<Data>C:\Program Files\Microsoft Dynamics AX\60\Server\ABCD\Bin\Ax32Serv.exe</Data>
<Data>C:\Windows\SYSTEM32\MSVCR100.dll</Data>
<Data>6d96510a-4086-11e6-9401-0050568f44e3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

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I have the same question (0)
  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    That the customization crashes AOS just sometimes and not always isn't something I would call "working fine". ;-)

    The error says that the actual exception was in the C++ runtime library, but that's not very useful information. You'll have to collect more data.

    The easiest starting point is creating a crash memory dump and uploading it to LCS crash and hang analysis. It will give you an overview, such as call stacks of all threads, which might be sufficient in this case. If not, you can use WinDbg to analyze it further, design tests based on findings from LCS, add trace calls to your customization and so on.

  • Suggested answer
    Hajish Profile Picture
    Hajish 460 on at

    If it only one user then just reset the cache for the form.

    Did completed cik generation?

  • Arif Ramzan Ali Profile Picture
    Arif Ramzan Ali 115 on at

    Full CIL is successful without any error. I did all type of cache reset but error is still there.

  • Hajish Profile Picture
    Hajish 460 on at

    I have faced something similar but it was fixed when i cleared user cache.

    can you share the lookup code?

  • Arif Ramzan Ali Profile Picture
    Arif Ramzan Ali 115 on at

    I have uploaded the analysis report on following link. Can you please help me to extract useful information from it?

    drive.google.com/.../view

  • Martin Dráb Profile Picture
    Martin Dráb 237,878 Most Valuable Professional on at

    It says that there was an access violation exception. The faulting thread seems to be a worker process inserting something into database. I don't know what logic your drag & drop triggers, so I can't comment on it.

    If you're sure that it's related to the customization, review it and identify where it fails (that's when trace messages comes handy). Also make sure you have the latest kernel.

    I would report it to Microsoft even if it's caused by your customization, because AOS should be able to survive such things.

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