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2Hello,
I have tried to implement Authentication settings in Omnichannel chat on a custom Portal. I have followed the steps accordingly to the documentation: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-chat-auth-settings?tabs=customerserviceadmincenter#setup-for-custom-portals. I have exposed 2 endpoints: one is the public.key endpoint and the second exposes the JWT encoded token
and the other exposes a JWT token encoded with RS256 algorithm and private key. The token validated the public.key as a signature. 
I have tried to implement Authentication settings in Omnichannel chat on a custom Portal. I have followed the steps accordingly to the documentation: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-chat-auth-settings?tabs=customerserviceadmincenter#setup-for-custom-portals. I have exposed 2 endpoints: one is the public.key endpoint and the second exposes the JWT encoded token
On widget load, the js library fires and retrieves the token (I can see it in debugger mode) but after that it does not authenticate the user. I get a 401 response(Unauthorized). I have checked and both enpoints return values as specified, the token validaed encoding, the header is well formatted, lwicontext is added in the payload to the mandatory claims.
the js is like this:
the js is like this:
auth.getAuthenticationToken = function (callback) {
var xhttp = new XMLHttpRequest();
xhttp.onreadystatechange = function () {
if (this.readyState == 4 && this.status == 200) {
callback(xhttp.responseText);
}
};
xhttp.onerror = function (error) {
callback(null);
};
//Call to your token generating service
xhttp.open(/GET/, https://mycustomportal.azurewebsites.net/api/token/get/, true);
xhttp.send();
What I am missing?xhttp.onreadystatechange = function () {
if (this.readyState == 4 && this.status == 200) {
callback(xhttp.responseText);
}
};
xhttp.onerror = function (error) {
callback(null);
};
//Call to your token generating service
xhttp.open(/GET/, https://mycustomportal.azurewebsites.net/api/token/get/, true);
xhttp.send();
All responses (
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