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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to hide disabled U...
Customer experience | Sales, Customer Insights,...
Answered

How to hide disabled Users from Hierarchy?

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Posted on by Community Member

Hello, could you please help me, or confirm that my requirement is impossible for configuring?

We have more than 200+ disabled users, that are still shown in Hierarchy of users.

Is it possible to hide them from hierarchy? By making some configuration without coding.

(I know the way - to delete "Manager" value in User form, for example by Excel import for 200 users, but it won't help for future disabled users).

6165._21043D0438043C043E043A04_.PNG

Example of "problem" is below:

8156._1104350437044B043C044F043D043D044B043904_.png

Could you give me some other ideas?

Thanks in advance!

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  • Verified answer
    Ricardo Gimenez Profile Picture
    Ricardo Gimenez Microsoft Employee on at

    Hello,

    Since "disabled" users are not deleted (and cannot be deleted as supported way) from D365 database, there is no additional OOB solution for that. As you mentioned, changing the User's manager would be the only option to redefined the hierarchy and move disabled user from manager´s diagram.

    My suggestion here would be submit an IDEA to improve this feature in the near future, asking to review and remove disabled users automatically from hierarchy when they are not in the Active Users list.

    experience.dynamics.com/.../

    Thanks,

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