Hello, could you please help me, or confirm that my requirement is impossible for configuring?
We have more than 200+ disabled users, that are still shown in Hierarchy of users.
Is it possible to hide them from hierarchy? By making some configuration without coding.
(I know the way - to delete "Manager" value in User form, for example by Excel import for 200 users, but it won't help for future disabled users).
Example of "problem" is below:
Could you give me some other ideas?
Thanks in advance!
Hello,
Since "disabled" users are not deleted (and cannot be deleted as supported way) from D365 database, there is no additional OOB solution for that. As you mentioned, changing the User's manager would be the only option to redefined the hierarchy and move disabled user from manager´s diagram.
My suggestion here would be submit an IDEA to improve this feature in the near future, asking to review and remove disabled users automatically from hierarchy when they are not in the Active Users list.
Thanks,
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