Automatically created Conversation Activity is pinned to each new created case

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Posted on by CU02101357-0

After previous weekend we have noticed in our company that 'Conversation' type activity is created automatically for each new created case on which Unified Routing worked.

The Conversation is created by # CTQHotPath, which is MS account. It is probably connected with some solution changes implemented by MS SYSTEM.

Could you please tell me how I can turn it off?

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bmarcurella 45 on at

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Automatically created Conversation Activity is pinned to each new created case

Did you ever figure this out? Coming up with a similar issue and it is affecting case picking.