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Microsoft Dynamics AX (Archived)

AX 2012 Trouble with Help Server install

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Posted on by 95

Hi Everybody,

 

First post for me....I am new to Dynamics AX system but have experience with MS Server products.  Here's my issue:

Building a production AX 2012 System that consists of Sererate boxes; they are:

3X AOS

1 Windows Cluster for the DB

1  MR Box

1 Database box (MR & Sharepoint)

1 Enterprise Portal box

  So far install has gone ok.  Some problems along the way, but was able to solve them.  However, I have run into a roadblock that I am having alot of difficulty with.  It is the last component to be installed.  It is the HELP server.  I keep getting a bomb whenever I try to install it.  I have created a new website on the eportal box and assigned this site a different port number (9000 as opposed to port 80) so as not to confict with the eportal site.  (SP foundation, Eportal and Enterpise search are already installed on the box).  I get all green on the prereqs, but when I try to install , it bombs.  Would appreciate any help I can get solving this.  It sounds like the install is detecting settings from a previous install, but I don't know how to clear this... Thanks in advance

 

The log says:

2013-06-04 14:24:20Z Exception: Microsoft.Dynamics.Setup.AxSetupException

2013-06-04 14:24:20Z  Message: The port number must be a number between 1 and 65535

2013-06-04 14:24:20Z  FullText: Microsoft.Dynamics.Setup.AxSetupException: The port number must be a number between 1 and 65535 2013-06-04 14:24:20Z    at Microsoft.Dynamics.Setup.Components.Aos.ValidatePort(String port)

 

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I have the same question (0)
  • Dick Wenning Profile Picture
    8,705 Moderator on at

    is need a default application pool with the default website,

    but most of the time when sharepoint is installed, that one gets turned of.

    so bring it back to live and do the online help installation again,

  • dwfeath15 Profile Picture
    95 on at

    Thank you for the suggestion but I tried that.  Cant start the default Website (without changing the port)  Sharepoint took 80, Central admin has 8080.  I gave the default 9005 and it started.  This however made no difference as I recieved the exact same error when trying to install Help Server.. Am I missing something here?  I created an additional site in IIS and Was hoping that during the HS install it would ask me where (what site) to put the HS...Never got that far...

  • Dick Wenning Profile Picture
    8,705 Moderator on at

    I have seen issues that .net 2.x was not correct du installation of .net 3.5 and higher,

    you can fix this by these steps

    www.fmsinc.com/.../NETtip36.asp

  • dwfeath Profile Picture
    15 on at

    Thanks Dick,

     I tried it, but it wasn't successful.  Does anybody know how to "reset" an install on a particular box?  I know that I could uninstall everything, wipe the box and reload the OS, then reload everything but I know there is n "easier" way.  I am getting and exception error that says I need to assign a port between 1 and 65535 that is stopping the installation.  Problem is the exception error is not correct.  There are no sites with unassigned port (this per IIS manager).....Microsoft are you out there/?????

    D

  • Dick Wenning Profile Picture
    8,705 Moderator on at

    what tells the windows event log. on iis

    please use iisreset and start monitoring the eventlog from that point

  • Suggested answer
    dwfeath15 Profile Picture
    95 on at

    FIXED!!!!!!   :-)

     Successfully installed the help server on the eportal box.  The reason it wouldn’t install…..Typical Microsoft.  Because we had more than one AOS (for fault tolerance) specified in the client config utility on this box (for both client and Business proxy), and the AOS’s had the default port numbers, the install saw this as a port conflict (it wasn’t because each AOS is independent).  Solution:  remove all but one AOS entry for both the client and BCP, run the install (it was successful).  Re-add removed entries after install completes ….. and  Voilà just like magic it works….

    Also, I think the four-letter word incantation I said over the box must have helped... :-)

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