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Answered

Login Error NAV 2013 R2

Posted on by 950

On the live environment only one user is having the below error when login on NAV 2013 R2:

6406.error.png

Have searched the forum and it is proposed to delete.dbo.user.  However same cannot be done on the live environment.

The user has tried to login from a different machine and same was successful.

Do you know why from a particular PC the above error is being displayed.

  • ManishS Profile Picture
    ManishS 6,578 on at
    RE: Login Error NAV 2013 R2

    Was this user deleted and recreated ?

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Login Error NAV 2013 R2

    Hi Mosheb,

    If you are able to login with same user on different machine, it means that something is wrong with client user setting or may be AD account locked or expire so please check once again that you are able to loging other machine or not.  

    ClientUserSettings.config

    <?xml version="1.0" encoding="utf-8"?>

    <configuration>

     <appSettings>

       <add key="Server" value="apperp.c.com" />

       <add key="ClientServicesPort" value="7046" />

       <add key="ServerInstance" value="DynamicsNav70" />

       <add key="ClientServicesProtectionLevel" value="EncryptAndSign" />

       <add key="UrlHistory" value="apperp.chw.com:7046/DynamicsNav70" />

       <add key="ClientServicesCompressionThreshold" value="64" />

       <add key="ClientServicesChunkSize" value="28" />

       <add key="MaxNoOfXMLRecordsToSend" value="5000" />

       <add key="MaxImageSize" value="26214400" />

       <add key="ClientServicesCredentialType" value="Windows" />

       <add key="ACSUri" value="" />

       <add key="AllowNtlm" value="true" />

       <add key="ServicePrincipalNameRequired" value="False" />

       <add key="ClientServicesCertificateValidationEnabled" value="true" />

       <add key="DnsIdentity" value="" />

       <add key="UnknownSpnHint" value="(net.tcp://apperp.c.com:7046/DynamicsNav70/Service)=Spn;(net.tcp://apperp.c.com:7046/dynamicsnav70/Service)=Spn;" />

     </appSettings>

    </configuration>

    or you can copy from working machine this ClientUserSettings.config.

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,640 on at
    RE: Login Error NAV 2013 R2

    Have you checked the clientusersetting configuration file ?

  • Mosaheb Profile Picture
    Mosaheb 950 on at
    RE: Login Error NAV 2013 R2

    Dear Sandeep,

    Already checked the posts..but he post is more related to adding a new user to the db.  However in the above problem the user already exist in the USER table

  • Verified answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,640 on at
    RE: Login Error NAV 2013 R2

    Browse to the following location C:\Users\<username>\AppData\Roaming\Microsoft\Microsoft Dynamics NAV\71, where <username> his username and open the ClientUserSetting.config value and verify if the following parameter is set to Windows

    <add key="ClientServicesCredentialType" value="Windows" />

    If not change it to Windows

  • Verified answer
    mmv Profile Picture
    mmv 11,465 on at
    RE: Login Error NAV 2013 R2

    Hi,

    If the same user is able to login from other terminals, it should not be a problem.  Are you sure that ClientUserSettings.config on the current terminal points to the same nav instance as that of the where user is able to login from the other terminals?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Login Error NAV 2013 R2

    Did you check above post?

    If not please do....

  • Mosaheb Profile Picture
    Mosaheb 950 on at
    RE: Login Error NAV 2013 R2

    User state is 'Enable' and all fine with user Card.

    @Sandeep can you please inform what should be checked in AD as it is an AD User.

    On the user card, the windows user name is correct and same as the windows login

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Login Error NAV 2013 R2

    State should not be disbale in Nav. Check the user once again in Nav and also check in AD if it's an AD user.

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