Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

Send remainder email if any open cases in crm not updated in last 48 hours in c# in CRM

Posted on by 2,665

Hi All,

I need to create a c# job to send email remainder to the case assigned to teams which is not updated in last 48 hrs in crm .

Is there any link available can follow or console app to use or can we create power app microsoft flow for this scenario so that can schedule this job ?

Thanks,

Jharana

  • Jharana Baliyar Singh Profile Picture
    Jharana Baliyar Singh 2,665 on at
    RE: Send remainder email if any open cases in crm not updated in last 48 hours in c# in CRM

    Thanks Esteban, yes I am trying but not able to proceed the below url posted my query :

    powerusers.microsoft.com/.../1224754

  • mom0x Profile Picture
    mom0x on at
    RE: Send remainder email if any open cases in crm not updated in last 48 hours in c# in CRM

    Hello,

    There's no exact example for this unfortunately, you can open a case with Power Automate team if you have doubts or questions, they don't work on the case building a solution for you but they can provide guidance.

    Regards,

  • Jharana Baliyar Singh Profile Picture
    Jharana Baliyar Singh 2,665 on at
    RE: Send remainder email if any open cases in crm not updated in last 48 hours in c# in CRM

    Thanks for the response.But is there any other link available for automate to do this exact requirement as i am new to this power automate however will go through this.

    Thanks,

    Jharana

  • Suggested answer
    mom0x Profile Picture
    mom0x on at
    RE: Send remainder email if any open cases in crm not updated in last 48 hours in c# in CRM

    Hello @Jharana, 

    Hope you are doing great!

    If you need to use C# you can browse the sample pages to retrieve data from PowerApps-Samples/cds/orgsvc/C# at master · microsoft/PowerApps-Samples · GitHub

    I will suggest to use Power Automate investigate on this and open a ticket if you are stuck, the product is simple and within few minutes you will be able to retrieve data, then apply a condition to filter what you need.

    Here's an example.

    Get Count of records retrieved in CDS connector in a Flow | Power Automate | D365 Demystified Instead of accounts you retrieve cases and filter by last update.

    Please let me know.

    Regards, 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans