web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Supported Browser for ...
Customer experience | Sales, Customer Insights,...
Answered

Supported Browser for Dynamics 365 App for Outlook

(0) ShareShare
ReportReport
Posted on by GraciaSantos 50

Hi,

Our company is planning to remove IE from our laptops and make MS Edge as or new standard default browser, and we're currently doing some test to check for any possible issues if we move to Edge. Part of the testing is disabling IE and setting MS Edge as default browser.

Since we're supporting Dynamics 365, one thing included in our testing is Dynamics 365 App for Outlook.

Once IE id disabled, we tried using Dynamics 365 App for Outlook, and we've encountered this Add-In Error:

pastedimage1614268153477v1.jpeg

Clicking the link give us this result:

pastedimage1614268153480v2.jpeg

It says in this article that Outlook is using IE to display web pages, so Dynamics App is using IE to show its page.

Any ideas what changes should we do to make Dynamics App for Outlook work? This is critical for us since we're planning to roll-out Dynamics App for our CRM users.

Thanks,

Gracia

I have the same question (0)
  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at

    Hello Gracia,

    In regards of which browser the app for Outlook is using is dependent upon the below:

    App for Outlook uses Microsoft Edge browser when you are using Windows 10 (version 1903 or later) OS and Outlook Click-2-Run client that’s updated to the current channel, Monthly Enterprise channel, or Semi-annual Enterprise channel (16.0.13127.20508 or later). For other combination of Windows and Outlook, App for Outlook uses Microsoft Internet Explorer browser.
    So to ensure it utilizes Edge Browser, please ensure that your on the above Windows 10 version build and after the above specified Outlook build.
    Hope this helps.
    Thanks,
    Tyson
  • GraciaSantos Profile Picture
    GraciaSantos 50 on at

    Hi Tyson,

    Just checked our PCs and we're currently on Windows 10 version 1809. Since our PCs are managed by our company, we can't do anything about it, we'll just wait if there will be any updates happening in the future.

    Thanks for your answer! Very helpful :)

  • Joe Woltering Profile Picture
    Joe Woltering 12,163 on at

    What is you are on Windows 2016 (published desktops) and a volume licensed version of Outlook 2016? We too just removed IE as it is a security vulnerability.

  • HaGe66 Profile Picture
    HaGe66 10 on at

    Good Morning

    We have the same problem like Gracia.

    We are running Windows10 (21H2) and have Office2016. The app works on all notebooks, but on the workstation and virtual machines this error message comes up.

    This has only been happening for about 4 weeks.

    What could be the reason for this?

    We do not have IE11 turned off and we use Edge.

    We use CRM 365 online with Version 9.2.22112.00192

    Thanks for your reply

    Harry

  • ddevin1 Profile Picture
    ddevin1 100 on at

    With the deprecation of Internet Explorer 11, versions of Outlook which do not use the Edge Webview2, will not work with the Dynamics 365 App for Outlook.  You may need to upgrade to Outlook 2021 which uses Edge with WebView2 to display the D365 App for Outlook add-in.   See the list of Office Versions here and the browser control used:  learn.microsoft.com/.../browsers-used-by-office-web-add-ins      

    Office Add-ins use an embedded browser control (known as a webview).   Earlier Outlook versions using Webview use Internet Explorer 11 to display the add-in.   If you are using volume-licensed Office versions, you will need to upgrade to Office 2021, which uses Webview2 and Edge to display the add-in.  

    Requirements were updated to include "All Microsoft Outlook desktop clients on Windows that use Edge WebView2" here:  learn.microsoft.com/.../support-info-deployment

  • HaGe66 Profile Picture
    HaGe66 10 on at

    We have now install M365 Business Standard on this computers and tracking still not work.

    The same error-message.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 171 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 83

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans