web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can't Show Related...
Customer experience | Sales, Customer Insights,...
Answered

Can't Show Related Segments in a Subgrid

(0) ShareShare
ReportReport
Posted on by RSTSi 30

Hi all,

Been trying to set up a Related Subgrid showing Segments that a Contact is associated with, but for whatever reason Segments don't show up in the Related Records list.

Marketing Lists, on the other hand, work perfectly fine. We'd prefer to be able to use Segments if we can, but we at least have Marketing Lists to fall back on.

Anyone else had any trouble trying to set up a Subgrid for Related Segments?

Marketing Lists:                                                                                   Segments:

pastedimage1613950368301v1.png            pastedimage1613950419894v2.png

Any and all help would be appreciated.

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Simon,

    There is N:N relationship between Contact and Marketing List, while the relationship doesn't exist between Contact and Segment, so segments is not supported to be added as subgrid of contact.

    Contacts are added to segment with special mechanism, unlike general entity relationship, it can be said that there is no explicit connection between them.

    In a word, segment is a dedicated entity of Dynamics 365 for Marketing application, it is list that we are marketing to, you could refer to table of following article to understand differences between Segment and Marketing List.

    https://docs.microsoft.com/en-us/dynamics365/marketing/segments-vs-lists

  • nikoleta Profile Picture
    nikoleta 457 on at

    Hi,

    I have the same requirement and found that if I specify the segment in the linked query, I receive results. I am not sure if they match 100% the segment members because I did not test.

    However, this is a very logical thing from users to ask. The segments list is not even available in the Insights tab on the Contact and it should be.

    Best,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans