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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is a Customer Voice li...
Customer experience | Sales, Customer Insights,...
Answered

Is a Customer Voice licence required to receive responses?

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Posted on by IanWallbridge 5

Hi all,

I've recently created a form in Customer Voice, utilising some of the features that are not available in the standard Forms offering. Collection of responses will however remain as standard.

Question: if at some point my license for Customer Voice is removed, will the form still work correctly -  i.e.will I be able to collect responses, trigger flows etc.?

Many thanks,

Ian   

I have the same question (0)
  • Suggested answer
    Moximox Profile Picture
    Moximox 4 on at

    Hi

    Depending upon your license you get entitled 2000 response per month for a 12 month period. When you are out of responses you won't be able to create surveys or receive responses. You get a warning at 80% usage. Your own customer voice usl license is free. You only pay for the responses. You must have both licenses in place to have access to customer voice.

    mox

  • tobkra Profile Picture
    tobkra 5 on at

    I have a follow-up to that: Is there a visible counter of consumed answers besides the 80% warning email?

    All I can see so far the 2k Answer license on the tenant using Get-AzureADSubscribedSku. To rectify our business case, I would like to track consumption growth over a longer period in time.

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