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Microsoft Dynamics AX (Archived)

Dynamics AX4.0- Outlook 2013-Citrix

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Posted on by 65

Hi All,

We have some email problems with AX 4.0 with office 2013.  This problems does not occur with office 2003.   When opening a report ,  the user can choose for email option.  Normally outlook opens with the report as attachment.  The user can now edit the email message if he/she wants to and send it

The problem is that sometimes (and that's what it makes it tricky) AX can't find the user profile.   It gives a error that there is no profile for the user.   (case #MAPI_E_LOGON_FAILURE )

We have cases that users have no problems in the morning , but  in the afternoon and otherwise.  We thought it could be a problem in a specific terminal server (this is random) but that's not the case.  

Does anyone have suggestions or recognize this problem ?  

Thanks in advance!

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  • Marina Idema Profile Picture
    65 on at

    Hi Umesh,

    Thanks for your suggestion.  We already tried that.  First it looked liked it helped,  but with an other user account this had no effect.   Thanks anyway off course!

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