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Synchronizing changes to appointments between Microsoft Outlook and Microsoft Dynamics Sales Professional

Posted on by 5

Hi there,

This is my first post and I am new user of Microsoft Dynamics Sales Professional.

Our BDM's book their appointments through Microsoft Outlook which then populates their calendar in Dynamics with the appointment.

My question is - if an appointment is rescheduled or cancelled in Outlook these changes do not seem to be reflected in Dynamics. I am aware that you are able to make these changes independently in each system however, Is there a way of synchronizing the two systems so that any changes made in one i.e. Outlook are then reflected in Dynamics?

Thank you.

  • Suggested answer
    Nishant Rana Profile Picture
    Nishant Rana 55 Microsoft Employee on at
    RE: Synchronizing changes to appointments between Microsoft Outlook and Microsoft Dynamics Sales Professional

    Just check if the sync is bi directional (OOB) and not changed.. nishantrana.me/.../

  • Hitomi Profile Picture
    Hitomi on at
    RE: Synchronizing changes to appointments between Microsoft Outlook and Microsoft Dynamics Sales Professional

    it can be synchoronized between Outlook and Dynamics even after updating the appointment in Outlook.

    it may be useful.

    docs.microsoft.com/.../set-up-server-side-synchronization-of-email-appointments-contacts-and-tasks

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