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Customer experience | Sales, Customer Insights,...
Answered

Convert a activity to opportunity

Posted on by 10

Hi All,

Recently I've configured a team member by referring to the Microsoft License guide. According to that, team members are not allowed to create opportunity. But my customer has a requirement to convert activity to an opportunity. 

Can someone please explain me, is this possible, then how can I assign the permission correctly.

Thank you so much

  • Suggested answer
    RE: Convert a activity to opportunity
    Hi Partner,
    While getting converted from Activity to an opportunity, a new opportunity will be created. So user needs to have the permission for creation of opportunity. Else user will not be able to create a conversion from Activity to opportunity. 
  • ak_chamara Profile Picture
    ak_chamara 10 on at
    RE: Convert a activity to opportunity

    Hi Adrian,

    Thank you so much for your prompt reply. As you have mentioned I can create the opportunity. But my acctual requirment is providing permission to team member to only convert the activity to opportunity. They should not alow to crete or edit an opportunity.

    So I just want to know how can I perform this in permission lvl.

    Thank you

  • Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Convert a activity to opportunity

    Hi ak_chamara,

    This article explains how to convert Activities to an Opportunity, Case, Lead, or Campaign in Dynamics 365.

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