Field Staff did not respond to morning roll call.

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Posted on by Rishahz

By setting booking status as Cancelled (when Field Staff did not respond to morning roll call.), Will RSO release the scheduling windows of those cancelled bookings for re-assigning.?

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Connected Field Service

Work Order

Scheduling (URS)

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Al Iggs on at

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RE: Field Staff did not respond to morning roll call.

No, RSO will not modify the scheduling window. Why would you want to do this? If your SLA dictates a certain ETA window, a non-responding engineer will not change that SLA.

If you can explain how the business wants to handle such cases, there may be different options to achieve the desired result (different RSO schedule, workflow, etc.).

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Rishahz 55 on at

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RE: Field Staff did not respond to morning roll call.

Thanks for valuable response. Will review and apply accordingly .

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