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Customer service - change management

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Posted on by CSD365 125

Hi,

Is Dynamics 365 Customer Service contains by default some workflows, templates for change management?

Thanks in advance

  • Suggested answer
    Mihir@CRM Profile Picture
    Mihir@CRM 4,036 on at
    RE: Customer service - change management

    Hi,

    I do not know of any workflow / templates in Dynamics 365 for Change Management.

    You can use the learning path feature for training / change management.

    Here is a link to set-up Learning Path

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-guided-help-learning-path

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