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EFT not sending emails

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Posted on by Stratford user

Hi, Is anyone having any issue in sending EFT's after the GP year-end upgrade?

We are getting invalid email address error message when we process the EFT's.

Thanks,

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Microsoft Dynamics GP

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Terry R Heley Microsoft Employee on at

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Hello,

We have some of this noted in our email troubleshooting guide.

Dynamics GP Email Troubleshooting Guide - Dynamics GP | Microsoft Learn

We do have this blog specific to what you are running into and all the things to check

EFT Check Remittances are not e-mailing (dynamics.com)

Also, if you had MFA on prior to the upgrade, you need to go through these steps after an upgrade.

Modern Authentication and upgrading to Microsoft Dynamics GP 18.5

Thanks

Terry Heley
Microsoft

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Community member 2 on at

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Did you figure this out? We have the same issue and I've been through the suggestions but haven't been able to resolve this. Thanks.

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JC-13121638-0 18 on at

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Could be related to this...Solved: Unable to send invoices after year end update - MSGraphEmailSendEmail (dynamics.com)

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Stratford user 10 on at

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Hi Terry,

Thanks for providing the useful links. We cleared the application Id and added it back, still we are getting the 'Invalid email address' error.

We also verified the emailing report and that is working fine.

Many clients have reported the same issue. The vendor has reported this error to Microsoft and waiting for their response.

Thanks again and I will let you know if I have any updates.

Neethu

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Stratford user 10 on at

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Hi Jason,

Not yet. Still waiting to hear back from the vendor. They have reported it to Microsoft.

Thanks,

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Stratford user 10 on at

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Hi,
The EFT issue has been resolved.
We updated the 'Have replies sent to' field in below two locations:

GP->Tools->Set up->Company->Email Message Set up->Select the Template and Clear the 'Have Replies Sent' to field, and add regular EFT email address.

GP->Tools->Set up->Purchasing->Email Settings->Clear the 'Have Replies Sent to' field and add the regular EFT email address.

We had an email address like /o=xxxxxxx/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=xxxxxx; on the ' Have replies sent to' field. This field has to completely cleared out and added the eft email address.

Thanks,

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