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Small and medium business | Business Central, N...
Suggested Answer

Unable to login to Business Central App through phone

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Posted on by 8

Whenever I try to log in to the Business Central app on my phone, I sometimes receive an error, and other times I get stuck in a login loop. My phone is running Android version 12. I’ve already tried clearing the app cache, uninstalling, and reinstalling the app, but the issue persists.

Other users are experiencing the same problem. In some cases, after uninstalling the app, they are unable to find it in the Play Store to reinstall. Please help. 

I have the same question (0)
  • Suggested answer
    Mansi Soni Profile Picture
    8,951 Super User 2026 Season 1 on at
    Hello @CU31070113-1,

    Since clearing cache and reinstalling didn’t help, try using Business Central in your mobile browser (like Chrome) via https://businesscentral.dynamics.com as a workaround. Also, check if your phone and Microsoft Authenticator (if used) are fully updated. If you’re an admin, monitor the Microsoft 365 Service Health Dashboard for any ongoing issues or raise a support ticket at Business Central Support.

    https://learn.microsoft.com/en-us/dynamics365/business-central/install-mobile-app

    Hope this answer will help you!

    Regards,
    Mansi Soni
  • Gerardo Rentería García Profile Picture
    25,790 Most Valuable Professional on at

    Hi, good day
    I hope this can help you, and give you some hints.

    Troubleshooting the Business Central mobile app on-premises - Business Central | Microsoft Learn

    Best Regards
    Gerardo

  • Suggested answer
    Jainam M. Kothari Profile Picture
    15,817 Super User 2026 Season 1 on at
  • Suggested answer
    YUN ZHU Profile Picture
    99,421 Super User 2026 Season 1 on at
    Hi, just adding some info
    If you can't find it in the App Store, you can try the following method.
     
    Thanks.
    ZHU

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