Hi there,
my issue: I need e-mails automatically converted into cases. I thought this would be easy, but unfortunately it isn't.
I have created a workflow that does his job quite well if I put in the Case field "Customer*" a predefined Contact, but if I want to have the dynamic value "from" of the e-mails in the field the workflow can't resolve and fails.
It is clear for me that here something else is needed behind the simple workflow: a plugin, I guess, that tells CRM which entity to search and let me set the "Customer" field in my workflows.
I'm unfortunately not much into programming and plugin writing... So my question is: are there some free open-source resources in form of solution, code or whatever (I couldn't find anything)? If not, which "essential" commercial solution would be possible? I could find only complete solutions including several additional features that I do not need.
Thanks a lot in advance!
Br
silvia
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