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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error login Lifecycle ...
Microsoft Dynamics AX (Archived)

Error login Lifecycle Services

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Posted on by dachong 55

Hi,

My client having problem to login the Lifecycle Service, when she click on the "I accept" button at the "Microsoft Online Services Agreement" page, system return the Error code "EntitlementNotFound"

Please advice anything went wrong? Thanks so much.

Regards,

Danny

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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,576 Super User 2025 Season 2 on at
    RE: Error login Lifecycle Services

    Hi Danny,

    Does this customer already have access to Customersource? First you have to be created in Customersource or Partnersource to be able to login on Lifecycle services. The customer can also try the InPrivate browsing mode.

  • dachong Profile Picture
    dachong 55 on at
    RE: Error login Lifecycle Services

    Hi Andre,

    Yes, they just granted the access to the customer source recently, able to login Customersource (North America)

    Tried the InPrivate browsing mode, now system is telling "The user ID you entered does not exist. Please check that you have typed your user ID correctly." Is the user id needs to configure differently to access the Lifecycle service?

    Regards,

    Danny

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,576 Super User 2025 Season 2 on at
    RE: Error login Lifecycle Services

    Hi Danny,

    Make sure the user is logging in with the same Microsoft account which was used for accepting the customersource information. If you keep having problems, you can better contact support to assist you.

  • dachong Profile Picture
    dachong 55 on at
    RE: Error login Lifecycle Services

    Thanks alot.

    Able to login now.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 299,576 Super User 2025 Season 2 on at
    RE: Error login Lifecycle Services

    Hi Danny,

    Thanks for the feedback. Can you mark an answer which helped you? Then the thread will get the status answered and other users with the same question will be directed to the verified answers.

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