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I can no longer filter on customer account field in All Sales orders form

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Posted on by Microsoft Dynamics ...

Two of my users just suddenly can no longer see the default field (customer account) on the form (Entity/Sales and marketing/Common/Sales orders/All sales orders). But when we personalized to bring in the filed, they can no longer filter on customer account field in All Sales orders form. The filed is grey out for them. This is just affecting two out of many.

I have reset their usage data, delete their .AUC files (Did not resolved this issue)

I deleted the users from AX, then recreate. (The issue go and return after few hours)

Has anyone facing this issue before and how did you resolved it?

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OsmanIstanbul 2,818 on at

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Hi

do you have any customizations on this form? if yes, try to remove all customizations.

Best Regards.

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Ludwig Reinhard Microsoft Employee on at

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Hi,

Are only two users affected by this issue?

Do those users who see this issue have a specific role assigned that others do not have assigned?

Best regards,

Ludwig

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Microsoft Dynamics ... 5 on at

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Hi Osman,

There is no customizations on this form. this issue is affection just 2 users alone.

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Microsoft Dynamics ... 5 on at

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Hi Ludwig,

They do not have any specific role different from others. Besides, they were working fine before now with no issue. This issue just came out of the blue for these two users

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Please try to remove the usage data and personalization for the specific users.

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Microsoft Dynamics ... 5 on at

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I did all of that but the issue came back the following day.

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OsmanIstanbul 2,818 on at

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Hi,

can you try to add customer account field from the personalization form? check out if it exists in sales orders fields or not?

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Microsoft Dynamics ... 5 on at

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I added the customer account field from personalization form, but they can no longer filter from the fields after personalization.

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OsmanIstanbul 2,818 on at

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can you send a ss like below:

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Microsoft Dynamics ... 5 on at

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See below

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