I can no longer filter on customer account field in All Sales orders form

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Posted on by Microsoft Dynamics ...

Two of my users just suddenly can no longer see the default field (customer account) on the form (Entity/Sales and marketing/Common/Sales orders/All sales orders). But when we personalized to bring in the filed, they can no longer filter on customer account field in All Sales orders form. The filed is grey out for them. This is just affecting two out of many.

I have reset their usage data, delete their .AUC files (Did not resolved this issue)

I deleted the users from AX, then recreate. (The issue go and return after few hours)

Has anyone facing this issue before and how did you resolved it?

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OsmanIstanbul 2,814 on at

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RE: I can no longer filter on customer account field in All Sales orders form

ok, I am not a developer, and just trying to help you. Maybe a developer can describe why there is "lotono" phrase on a standard field.

Best Regards.
Microsoft Dynamics ... 5 on at

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RE: I can no longer filter on customer account field in All Sales orders form

There is no customization, the field is a default to the form. Other users including me see the screen shot below. This is from my whole account.
OsmanIstanbul 2,814 on at

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RE: I can no longer filter on customer account field in All Sales orders form

it seems like a custom field. please re-check if customization exists or not.
Microsoft Dynamics ... 5 on at

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RE: I can no longer filter on customer account field in All Sales orders form

See below
OsmanIstanbul 2,814 on at

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RE: I can no longer filter on customer account field in All Sales orders form

can you send a ss like below:
Microsoft Dynamics ... 5 on at

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RE: I can no longer filter on customer account field in All Sales orders form

I added the customer account field from personalization form, but they can no longer filter from the fields after personalization.
OsmanIstanbul 2,814 on at

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RE: I can no longer filter on customer account field in All Sales orders form

Hi,

can you try to add customer account field from the personalization form? check out if it exists in sales orders fields or not?
Microsoft Dynamics ... 5 on at

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RE: I can no longer filter on customer account field in All Sales orders form

I did all of that but the issue came back the following day.
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Ramit Paul 22,375 Most Valuable Professional on at

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RE: I can no longer filter on customer account field in All Sales orders form

Hi,

Please try to remove the usage data and personalization for the specific users.
Microsoft Dynamics ... 5 on at

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RE: I can no longer filter on customer account field in All Sales orders form

Hi Ludwig,

They do not have any specific role different from others. Besides, they were working fine before now with no issue. This issue just came out of the blue for these two users