Could CRM Online users be required to transition to Unified Interface before renewing under D365?

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Posted on by malt50

Hi,

I have seen that users of D365 apps are being scheduled for early transition to the Unified Interface, but cannot find information for CRM Online. The environment I currently have in mind will be renewing in May of next year so they will have to move to the new apps by that time anyways. Ideally they would just start working toward testing on the new apps, but they aren't prepared for that at this time with a new person taking over CRM duties.

So that leads me to whether they will need to worry about the UI transition before the renewal, and if so, where to find a guide of some sort. Docs I have found so far are unclear. If anyone has some insights/docs they can share on CRM Online and the Unified Interface or even a proper guide for transitioning into D365 Apps from CRM Online, it would be greatly appreciated.

Thanks!