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Hello,
I tried a lot to solve this kind of error... but i need help. / while post the journal voucher for settle cust. payment
this error occurred: Update for voucher no.___. has been canceled to avoid over settlement. The settled customer or vendor balance for the transaction must not exceed the transaction amount.
it will be so helpful to know the correct way to guide the users when this error occurs...
best regards.
Hello etisaq,
When did you see this error exactly?
I can see a payment journal in the screenprint you shared. That seems to be a customer payment journal, right?
What is the payment amount that you recorded and what is the amount that you try to settle?
Would be great if you could share this additional information.
Many thanks,
Ludwig
HELLO Ludwig,
yes right this is a cust. payment journal.
2nd payment amount is 1,950 and also the amount to settle is 1,950 both is same amount
OK.
What is the total payment amount?
What are the individual amounts of the invoices that you want to settle?
Are you taking any deduction/cash discounts?
in the enter cust. payment i put the amount as i 1,950 and also the amount that i want to settle was same i,950 is waht i do not correct
My scenario is create a sales order with 30 qty, with partial invoices ,,, i post the invoice as two invoices 1 with 10 qty, 2 with 20 qty, my unit price 65... and the net amount 1,950 ,, i was try to create a scenario to face the issues that the users might to face it in the system ....
and no any deduction/cash discounts ...
are the individual amounts of the invoices that you want to settle? ohh okay 1st invoice amount to settle is (10 qty --650 amount) /2nd INV. (20 qty -- 1300 amount) is i settle the payment invoices wrong ?
Hi etisaq,
What you describe sounds in general correct.
Are in running an older AX2012 version?
Can you share the build number please?
Also, if you are in a demo/test environment, can you try modifying the AR parameters for the max. over/underpayment when settling transactions.
This setting can be found in the Settlement tab of the AR parameters.
Maybe you only need to increase the number to something different than 0.00 to allow posting.
Would be great if you could give it a try.
Best regards,
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