Microsoft Dynamics AX (Archived)

Change Return Order Disposition Code after Packing Slip Posting

(0) Share

Report

Posted on by FAC.Ansel

1,632

Is it possible to change the Return Order Disposition Code after posting the Packing Slip?

Here is the scenario:

Entered a Return Order

Received the Return Order line with Disposition Code "Scrap"

Posted Packing Slip

Cannot Post Invoice (AX is trying to create a Quarantine Order)

This instance of AX 2012 R3 is setup with Advanced WHS and does not have a Quarantine Warehouse or any setup for "Scrap" to be used. Now we have a Sales Order that cannot be invoiced (credit posted) so I cannot move forward, but I also cannot move back (cannot cancel or update packing slip with WHS).

Any thoughts or suggestions???

*This post is locked for comments

I have the same question (0)

All responses (7)

Answers (1)

Suggested answer

Ludwig Reinhard Microsoft Employee on at

Like (0)

Report

Hello Ansel,

There have been some similar questions on this forum before. Please see:

community.dynamics.com/.../176522

community.dynamics.com/.../173952

Hope this helps,

Ludwig

Was this reply helpful? Yes No
Verified answer

FAC.Ansel 1,632 on at

Like (0)

Report

Ludwig,

Thank you for the links.

Unfortunately the transaction had already gone past the registration and in to a packing slip, so a reversal of the registration cannot happen. I believe my assumption is true, that once a packing slip has been posted, there is not way to go backward out of the return order transactions and since I could not go forward either, I just updated the sales order table directly and was able to process the order. I wouldn't recommend this solution to anyone and would only advise to anyone reading this to be sure to not create a scrap disposition code unless you finish the setup, otherwise you will get stuck and cannot get out of the process. Unfortunately in my case, the disposition code was setup before I arrived and has only now been found, after transactions have been made.

Ansel

Was this reply helpful? Yes No
Jayaprakash Reddy 270 on at

Like (0)

Report

Hi Ansel Slagle,

How did you solve this issue? i struck with similar issue where i am not able to do return order invoice?

Was this reply helpful? Yes No
FAC.Ansel 1,632 on at

Like (0)

Report

Jayaprakash, Without knowing your setup/scenario, I can't say that my solution will work. As mentioned, I updated the Sales Table in order to force the transaction through, as the Scrap function was not setup properly.

Ansel

Was this reply helpful? Yes No
Jayaprakash Reddy 270 on at

Like (0)

Report

Hi Ansel Slagle,

Thanks for your reply, our customer created return order and with Scarp warehouse which is type of Quarantine warehouse but we don't use this. but to work this either we need to change the warehouse, but i am not able to do it from front end.

What you have updated in SalesTable ??

Was this reply helpful? Yes No
FAC.Ansel 1,632 on at

Like (1)

Report

It has been 2 years since I fixed this, so the details are fuzzy. I'm pretty sure I changed the disposition code on the Sales line and updated any related records in order to get the order to complete and move forward.

Was this reply helpful? Yes No
Jayaprakash Reddy 270 on at

Like (0)

Report

Thank you Ansel Slagle :), changing Disposition code helped me to invoice it.

Was this reply helpful? Yes No