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Table List on Customer Service Self Service Portal & Web - Open Cases View

Posted on by 11

Hello,

 

I have a Self Service Portal and I have edited the Web - Open Cases view so that it filters out any cases that are raised by a particular Contact (these are cases for our internal use only).

 

But when using the portal with a custom web role (Customer Administrators) which has permissions to view all Cases for their Account they can see the cases that I don't want them to that even though the Web - Open Cases view does not show them.

 

My assumption is that the table permissions are taking precedence over the actual filtered view but I am not sure what is the best method to correct.

 

Any suggestions much appreciated.

 

Many thanks,

 

Mike

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Table List on Customer Service Self Service Portal & Web - Open Cases View

    Hi Mike,

    Table permissions work on table, if the user has been assign one web role with the table permission, he can't access these records through any ways.

    But filter in the view just work on the view, you can view these records in other views.

    Or you can add filter in all view that shown in the portal.

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